Payments & Billing
For Customers
How Deposits & Escrow Work
Understanding how your money is held safely until the job is done.
Deposits & Escrow
When you book a service, your payment is held securely in escrow:
- You pay — Your payment is processed and held securely by Stripe
- Pro does the work — The money is held while the service is being completed
- You confirm — Once you're satisfied, the funds are released to the pro
Why escrow?
Escrow protects both you and the pro. You know your money is safe, and the pro knows they'll be paid for completed work.
Disputes
If there's a problem with the service, you can file a dispute before the funds are released. Our team will review and mediate.
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